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Institute of Technology or Polytechnic

Toi Ohomai Institute of Technology
Toi Ohomai Institute of Technology logo

New Zealand Diploma in Information Technology Technical Support (Level 5)

This course is available

On-Campus

Level of Study

Diploma

Next start date

Expected

Summary

If you enjoy practical work involving computer hardware and other technology, this course will help take you further in your IT career.

You learn more about the core concepts of IT, especially in the areas of hardware, operating systems, database administration and networking. You find out how to construct and manage a database and build a network in a multi-user environment.

This course also has a strong focus on technical support. You learn how to identify issues and find solutions to a range of user problems.

Smart, adaptable problem solvers with sound IT skills are always in high demand.

Upon successfully completing the requirements you'll receive the award of:

  • New Zealand Diploma in Information Technology Technical Support (Level 5)

Additional awards included:

  • New Zealand Certificate in Information Technology (Level 5)

CAREER OPPORTUNITIES

  • computer technician
  • help desk and technical support officer
  • entry level network administrator or network engineer
  • applications support analyst role

TOPICS YOU'LL COVER

  • Information Technology Operations
  • Fundamentals of Programming and Problem Solving
  • Professional Practice
  • Enterprise
  • Database Administration
  • Introduction to Networks
  • Operating Systems
  • Technical Support

FURTHER STUDY OPTIONS

  • New Zealand Diploma in Networking (Level 6)
  • New Zealand Diploma in Software Development (Level 6)

Courses Currently Under Development at Toi Ohomai, or Offered at Other Institutions

  • New Zealand Diploma in Systems Administration (Level 6)
  • New Zealand Diploma in Database Administration (Level 6)
  • New Zealand Diploma in Information Systems (Level 6)

Entry criteria

All international students must have: NCEA Level 2 with passes in English/Te Reo Maori or education achievement at least equivalent to NCEA Level 2, and a minimum of 42 credits at Level 3; or evidence of ability to complete academic requirements for the programme.

Other Considerations

You are recommended to hold one of the following qualifications, or equivalent skills and experience:

  • NCEA Level 2 or 3
  • New Zealand Certificate in Computing (Intermediate User) (Level 3)
  • New Zealand Certificate in Computing (Advanced User) (Level 4)
  • New Zealand Certificate in Information Technology Essentials (Level 4)
  • New Zealand Certificate in Information Technology (Level 5)

English Language requirements:

IELTS Academic score of 5.5 with no band score lower than 5.0; TOEFL Internet-based Test (iBT) score of 46 (with a writing score of 14); TOEFL Paper-based test (pBT) score of 550 (with an essay score of 5 TWE); Cambridge English Qualifications: B2 First or B2 First for schools with a score of 162. No less than 154 in each skill; OET: Minimum of Grade C or 200 in all sub-tests; PTE (Academic) score of 42 with no band score lower than 36.

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