New Zealand Certificate in Travel (Level 4)

Summary

The aim of the New Zealand Certificate in Travel (Level 4) is to provide graduates with the skills and knowledge to work as junior consultants in travel related businesses providing quality customer service, product advice and sales in a travel industry context.

The qualification is split into the following four ‘Outcomes’:

• Customer Service
• Workplace Practices
• Travel Regions and Geography
• Travel industry operational systems

Course Content

Outcome One - Customer Service

A minimum of 20 credits from the following: 9692 Present information orally to an audience; 25193 Demonstrate knowledge of ground terminology and products used in the travel industry; 28122 Demonstrate knowledge of relationship building, and selling tools, used in the travel industry; US28123 Explain and evaluate travel products used in the travel industry

Outcome Two - Workplace Practices

A minimum of 10 credits from the following: 20490 Demonstrate knowledge of legislation relevant to the travel industry; 11101 Collaborate within a team which has an objective

Outcome Three - Travel Regions and Geography

A minimum of 15 credits from the following: 18205 Demonstrate knowledge of and process reservations for cruises outside New Zealand; 18206 Demonstrate knowledge of and process reservations for coach and overland tours operating outside New Zealand; 18213 Demonstrate knowledge of the United Kingdom and Eire as a tourist destination; 26463 Demonstrate knowledge of European countries as tourist destinations

Outcome Four - Travel Industry Operational Systems

A minimum of 15 credits from the following: 18282 Advise customers of regulatory requirements for international air travel; 25192 Demonstrate knowledge of airline terminology and products used in the travel industry; 28129 Process travel arrangements using a computer reservation system; 28128 Demonstrate knowledge of financial operations in the travel industry

Satisfactory Completion

To satisfactorily complete New Zealand Certificate in Travel (Level 4) and be awarded this qualification the student must successfully achieve:-

• A minimum of 60 credits in accordance with the programme schedule for the New Zealand Certificate in Travel (Level 4).
• The student will normally be expected to complete the New Zealand Certificate in Travel (Level 4) full-time over six months or part-time over 2 years.

Career Opportunities

Graduates of this programme will have the skills and knowledge to work as a junior consultant in a retail or wholesale travel business.