New Zealand Certificate in Business (Administration and Technology) (Level 3)

Summary

Gain the skills to be a front-line superstar in any office. Build confidence with business basics no matter what your experience level is. Learn with like-minded individuals in a practical environment.

Programme outline

Gain a broad range of business skills, including workplace communication, customer service and administration systems, in a simulated business environment. Learn and apply computing skills using a variety of applications.

Areas covered in this programme include:

Business Reception and Office Services

Participate in meetings, self-evaluation, team leadership, PowerPoint presentations, verbal and non-verbal communication, customer service skills, dealing with a range of clients, reception skills, time management, employment law, privacy law, te Tiriti o Waitangi principles.

Business Documents for the Workplace

Use Microsoft Word to produce a range of documents such as notices, organisational charts, minutes, agendas, newsletters, flyers, financial reports, mail-merge, and letter composition. Learn how to produce QR-codes, organisational charts and event programmes.

Financial Documentation

Learn how to use Microsoft Excel to create documents suitable for the workplace. Gain knowledge in new technology such as Google Apps or Office 365 to meet business requirements.

Business Communication

Gain skills in written communication. Learn how to respond to complaints, email and display documents. You will learn how to use databases for reports and how to interpret and collate data.

Related study options

New Zealand Certificate in Business (Administration and Technology) (Level 4)

New Zealand Certificate in Business (Administration and Technology) (Level 4) - Workplace