NZ Diploma in IT Technical Support (Level 5)

Summary

Tech Support jobs are high in demand! Get a career in Tech today with our TTAF IT Tech Support course.

Technical support is a crucial factor in the success of all businesses.

This programme will broaden your understanding of just how critical this area of IT and Business Technologies is by up-scaling your core knowledge in the key fundamentals of today’s technology. You’ll be more than just an entry-level operator, you’ll have an awareness of IT environments, appreciate the needs of users, and be able to provide the full gamut of technical support, advice and participate in team discussions about next-step solutions.

This qualification prepares students for the following international certifications: CompTIA A+, Cisco CCNA and ITIL Foundation.

What You Will Learn

Provides the knowledge of fundamental concepts of networking principles, area networks, virtualisation, and cloud technologies which will assist student how to configure, secure user systems, and troubleshoot.

Provides the basic concepts of programming, and different data and control structures in programming which will help develop skills in designing, writing, testing, and debugging computer programs.

Introduces the evolution of computing world which includes the current and emerging technologies, technical needs and its impact to the society.

Provides the skills and knowledge to design and create robust websites implementing HCI principles and usability tests to meet user requirements as well as knowledge of database fundamentals and implementation of a database application in solving business problems.

Provides fundamental knowledge and skills to build, configure, deploy, and troubleshoot a computer network. It also includes monitoring systems to ensure network availability.

Provides students with skills and knowledge of various operating systems and its applicability to a business. Includes operating systems installation, configuration and troubleshooting concepts to resolve technical issues and manage OS environments using CLI and GUI-based utilities.

Provides fundamental concepts of network security in identifying threats and vulnerabilities and application of security best practices, appropriate methods, and tools to mitigate them and resolve technical issues.

Apply the concepts of IT service management to plan, deliver and support delivery of IT services to organisations and end uses for optimal operations.