NZ Diploma in IT Technical Support (Level 5)

Summary

Tech Support jobs are high in demand! Get a career in Tech today with our TTAF IT Tech Support course.

Technical support is a crucial factor in the success of all businesses.

This programme will broaden your understanding of just how critical this area of IT and Business Technologies is by up-scaling your core knowledge in the key fundamentals of today’s technology. You’ll be more than just an entry-level operator, you’ll have an awareness of IT environments, appreciate the needs of users, and be able to provide the full gamut of technical support, advice and participate in team discussions about next-step solutions.

This qualification prepares students for the following international certifications: CompTIA A+, Cisco CCNA and ITIL Foundation.

What You Will Learn

Technical Infrastructure

Provides an introduction to IT infrastructure concepts in order to enable students to understand computer systems architecture for effective configuration and use. Concepts of single user, multi-user, and centralised operating systems are covered, along with applications and end-user computing.

Programming and Database

To provide students with the basic and intermediate knowledge of programming and database. Basic understanding of concepts and application of Object Oriented Programming techniques, the software development life-cycle, principles of software engineering, development of software solutions for business applications including fi le handling and graphical interface applications, concepts and organization of databases, design and creation of simple relational databases, SQL.

ICT in Business

To provide students with an understanding of how information systems are used to support business. Students will learn about the legal, and ethical issues that impact on the provision of Information Technology services and systems. Internet services and methods for protecting organisational data and systems together with practices for ensuring business continuity will be covered. Students will apply design principles in the creation of media and websites.

ICT in Society

Provides a wide-ranging, multidisciplinary introduction to the evolution and application of increasingly complex and powerful computer systems (and other forms of digital technology) with particular emphasis on their impact on society.

Network Principles

To provide the knowledge and skills required to build a scalable switched and routed computer network.

IT Service Provision

Provides students with an understanding of and a framework for the processes and procedures involved in providing IT Services. Students will apply these processes and procedures in troubleshooting and resolving a range of common problems.

Hardware and App Administration

Students are introduced to the concepts underlying systems and application configuration and administration covering a range of application types. Students build on their SQL skills learning to create complex queries, as well as learning about DBMS system optimisation and configuration, backup and security.

Operating Systems

Provides students with the skills and knowledge to select, install, configure and secure systems to meet organisation requirements. Students learn about different types of operating systems, both proprietary and opensource.