NZ Diploma in Information Technology Technical Support (Level 5)

Summary

This Level 5 course is your springboard to the future, setting you up to work in a New Zealand IT environment or pathway onto further studies in Information Technology. Every organisation needs technical support workers to keep their business humming – and in New Zealand they’re in short supply. Learn to install IT hardware and systems software, and build your operational knowledge of networking, database administration and IT service management. Tackle troubleshooting, problem solving and interface design and learn how to create basic computer applications. Plus, you’ll hone your communication skills, and gain an understanding of professional, legal and ethical principles and practices in New Zealand’s IT sector.

Content

There are six modules that include the following topics:

• Modern Data Communications
• Applied Communications
• Systems and Applications Support
• Systems Installation and Maintenance
• Application Design and Development
• Database Development and Design

Outcome

Graduates will be able to demonstrate an understanding, knowledge and skills in computer systems, application and system software and networks support and configuration in the New Zealand IT environment. They will:

• Show the necessary knowledge and skills to develop basic computer applications and administer databases.
• Demonstrate an understanding of the current user support standards, professional, legal, and ethical principles and practices in New Zealand.