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Private Training Establishment

Aotearoa Career and Management Institute
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Diploma in IT Technical Support (Level 5)

This course is available


Level of Study



40 weeks

Next start date

Expected Aug 2023


Aotearoa Career and Management Institute


This full-time level 5 Diploma highlights the benefits of employment in the Information Technology industry. It comprises eight closely-connected modules which are delivered over 40 teaching weeks, which will gradually increase the student’s knowledge and skills that will be required to demonstrate when seeking employment. The course content aims to the programme of study are to provide students with:

Graduate Outcome

Graduates of this programme will be able to:

Select, install, configure, maintain, and troubleshoot IT infrastructure – computer hardware, networking, server administration, storage, operating systems, mobile devices, cloud computing, and first-line support – and computer software applications in a secure manner to me
Apply a broad operational knowledge of networking administration and technologies, network connectivity, cybersecurity best practices, associated IT services, and troubleshooting techniques to meet organisational needs and requirements.
Apply knowledge of database administration, query languages and processing, data policies, foundational data management, data security, and database systems to meet organisational database optimisation and performance requirements.
Apply the fundamentals of information systems concepts, operations, information security, monitoring and maintenance to support and improve operational systems and processes.
Apply knowledge of software development principles, programming logic and design concepts, software usability, mobile development, and quality assurance to plan, create, test, and document software applications, integrating mathematical and logical techniques.
Apply professional practices, legal, ethical principles and standards in a socially responsible manner as an emerging IT profession
Apply critical analysis and decision-making techniques to solve problems and provide appropriate and timely IT outcomes.

Programme Outline

The programme runs overs 40 weeks in 2 semesters of 20 weeks each. You must successfully complete all 8 modules to graduate.

Education pathway :

This qualification provides an education pathway from:

  • National Certificate of Educational Achievement (Level 2) with appropriate credits in mathematics and digital technologies subjects.
  • National Certificate of Educational Achievement (Level 3) with appropriate credits in mathematics and digital technologies subjects.
  • New Zealand Certificate in Computing (Intermediate User) (Level 3).
  • New Zealand Certificate in Computing (Advanced User) (Level 4).
  • New Zealand Certificate in Information Technology Essentials (Level 4).

The qualification provides a pathway to Level 6 specialist or other higher level IT qualifications. These may include: -

  • New Zealand Diploma in IT Infrastructure (Level 6) with strands in Networking, and Systems Administration.
  • New Zealand Diploma in Information Systems (Level 6) with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation,and Data Analysis.
  • New Zealand Diploma in Software Development (Level 6).
  • Further education pathways include higher level IT-related qualifications as well as industry certifications.

Employment pathway:

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry-level network administrator, network engineer, and applications support analyst roles.

Entry criteria

International students must:

  • Be 18 years of age or older at the start of the programme
  • Have a secondary or high school certification or recognised equivalent
  • achieved an IELTS Academic score of 5.5 with no band lower than 5, or any other recognised international proficiency outcomes as per Rule 18.

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