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Institute of Technology or Polytechnic

Otago Polytechnic
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Graduate Diploma in Conflict Resolution (Level 7)

This course is available


Level of Study

Graduate Certificate or Diploma

Next start date



This qualification has a strong and unique focus on hands-on practice, skill development and biculturalism. You’ll learn tools and methods to resolve disputes, negotiate and mediate successfully, conflict intervention theory and crisis management. This programme is strongly informed by M?ori practice and conflict resolution in the Aotearoa-NZ context.

About the programme

Do you face disputes in your workplace? Would learning skills and strategies on how to work through conflict help you grow personally and professionally?

Conflict and disputes are one of the leading causes of stress in the modern world. Managing conflict can be challenging. It requires an approach that perhaps doesn’t come naturally to most people and is very much a learned skill.

Whether you’re looking to become a conflict resolution practitioner, are a current practitioner who wants to upskill, are someone who faces conflict in your daily workplace, or are a leader who is keen to hone your skills in this area, this brand-new qualification will equip you with the tools and methods to:

  • reduce stress related to resolving disputes
  • improve your relationship management skills
  • hone your negotiation and mediation skills, and
  • learn how to deal with client or customer issues.

Endorsed by several industries and professional bodies including the Government Centre for Dispute Resolution (GCDR), Fairway Resolution Ltd, and the M?ori Alliance for Dispute Resolution Organisation (M?ADRO), this programme has a strong and unique focus on hands-on practice, skill development, and biculturalism. It also reflects the practice of conflict resolution as it is taught and viewed internationally – so, you’ll graduate with skills that are highly transferable around the world.

Most of the programme will be delivered through online weekly classes with the skill-building components (i.e. negotiation, mediation, and group facilitation) being delivered face-to-face at our Dunedin Campus. The online weekly classes will be delivered after typical working hours to ensure this can work around most people's weekly schedules.

Career opportunities include a Mediation Specialist, Corporate Consultant, or Peacebuilding Consultant.

Entry criteria

Undergraduate degree or degree-equivalent practical, professional or scholarly experience.

International students will be individually assessed to ensure you meet the entry requirements.

If English is not your first language, you must also demonstrate English language skills equivalent to an IELTS overall band score (academic) of 6.0, with no less than 5.5 in any band.

TOEFL Paper-based test (pBT): Score of 550 (with an essay score of 5 TWE)

TOEFL Internet-based test (iBT): Score of 60 (with a writing score of 18)

Cambridge English Assessments: B2 First, or B2 First for schools, or C1 Advanced, or C2 Proficiency with a score of 169. No less than 162 in each skill;

Pearson Test of English (Academic): PTE (Academic) score of 50 with no band score lower than 42

Language Certificate: C1 Expert IESOL (LRWS) with PASS and no less than Pass in each skill

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