Institute of Technology or PolytechnicNorthTec
This course is available
Level of Study
Next start date
Expected February 2023
This programme is the first of two certificates which, when studied consecutively over 12 months, will give you the skills and knowledge to get started in the travel industry. In the first six months, with this level 3 programme, you'll learn all the theory behind airline reservations, accommodation packages, foreign exchange systems and travel insurance, covering both the domestic and international markets. It's an excellent introduction to the exciting tourism industry, with field trips, workplace visits and workshops to give you an understanding of the many different roles available.
Tourism is a people-focused industry. Our visitors want an authentic, memorable experience, and quality staff can make all the difference. Yes, we have seen a lot of job losses because of COVID-19 but those roles will need to be filled again, with people ready and able to deliver a world-class visitor experience. In a normal year, domestic tourism accounts for approximately 60% of New Zealand’s total tourism revenue.
The Travel and Tourism Programme at NorthTec offers two qualifications in 12 months:
What you will learn
The course includes a high level of practical activities, such as roleplays and industry visits, to best prepare you for the workforce. There is also a full programme of field visits and guest speakers.
Throughout the course you will learn all about New Zealand's thriving tourism industry, including essential destination geography – you’ll be an expert in no time! Along with specific industry skills-based training, you will learn about customer service, cross-cultural communication, travel requirements & documentation. There are so many exciting areas of the industry to discover, such as travel agencies, flight attending, airlines, airport, hotels, cultural and adventure tourism – just to name a few!
Students will be provided with extensive careers support and industry advice. There will be CV writing workshops and site visits to different workplaces, allowing students to gain an understanding of the many different roles available.
New Zealand Certificate in Tourism (Level 3) – awarded by International Travel College (ITC)