Certificate in Customer Experience Management (Contact Centre) (Microcredential)

Summary

Are you seeking a career in a customer-facing role? The UCOL Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.

Quick info

Level: 4

Locations: UCOL Manawatū in Palmerston North

Duration: 10 weeks

Dates:
2025 dates TBC

Domestic Fees: *
2025 fees TBC

Scholarship info

Find out if you're eligible for fees-free study

Additional Fees

Compulsory course costs may apply.

* Fees are indicative only, and are inclusive of the student services levy and GST (goods and services tax). The fee shown is for one year of study.

Need Some Advice?Apply NowPDFEnrolment Guide and Form - Domestic StudentsDownload the Enrolment Guide and Form - Domestic Students.Graduates of this programme will better understand the contact centre industry and develop essential knowledge and practical work skills through simulated and on-the-job experiences. A work placement is part of this programme and will give you the opportunity to apply and further develop the skills that employers are looking for.

This programme is offered through blended delivery. This means you will take part in a mix of block courses at UCOL, online learning, and attendance at a seven-week work experience placement.