New Zealand Certificate in Business (First Line Management) (Level 4)

Summary

Overview

*Subject to NZQA approval.

This programme enhances management skills for managers responsible for staff and workplace operations.

Become a leader that motivates and inspires a team.

Managing a team is all about having the confidence and the techniques to lead effectively. This qualification will give you the self-assurance to be a great leader. It will give you the systems and tools to lead in a capable and confident manner and the motivation to take your career in management to the next level.

Are you looking for a change in career direction? Are ready to step up to more of a leadership role?  Or have you recently been made a supervisor, team leader or manager? Then this qualification could be for you!

What you will learn

You will gain skills in:

• Effective Leadership: An effective leader is someone who understands their own leadership style and the style of those around them. You will learn how to identify the ways you can improve and strengthen your leadership skills – leading to greater professional and personal development.
• Business Communications: Learn the skills to liaise with stakeholders in a range of industries and sectors. This could include customers, clients, patients, suppliers, councils, unions or shareholders. Through our training you will acquire the skills to engage and communicate confidently and effectively.
• Application of leadership techniques to your workplace: A qualification in First Line Management will give you the skills you need to immediately make change in your work place. Our management techniques are easily applied to any role, in any sector. Lead from the front and be a change manager.
• Conflict resolution: Learn successful techniques and strategies for managing difficult circumstances and handling conflict successfully.  This might include liaison with staff or senior management or managing adverse situations that are out of your control.
• Performance Management: Learn about key performance indicators, the review process, training and development and identifying staff resources and abilities.
• Motivation: Create a positive and productive work environment. A qualification in First Line Management will give you the skills to motivate your team for success.
• Achieving your workplace objectives: Learn how to develop a plan which will help you allocate, manage and evaluate workflows and resources to achieve team and individual objectives.