New Zealand Diploma in Information Technology Technical Support (Level 5)

Summary

Gain an awareness of the IT environment, appreciate the needs of users, be able to provide IT technical support, and operate within the applicable professional standards and practice as part of a team or independently.

You will learn how to:

• select, install and configure IT hardware and systems software to meet organisational requirements.
• apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
• apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
• apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
• identify common issues related to IT security and apply a range of solutions.

Programme Specific Information

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

Other information Entry Requirements

• New Zealand Certificate in Information Technology Essentials (Level 4); or
• Equivalent knowledge, life skills, work experience or study

University Study Pathway

Complete the New Zealand Diploma in IT Support (Level 5) and pathway into the second year of the Bachelor of Science (Victoria University of Wellington) with majors in 

• Computer Science
• Computer Graphics
• Games or Artificial Intelligence

I have been lucky enough to study during the morning classes and continue working in the afternoon. Being face-to-face in the
classes and learning from the lecturers has given me the confidence and opportunity to grow and enhance my skills in an industry I was previously uncertain about. The ability to join others who are all in different stages and facets of life has shown the diversity and opportunities that WITT encourages within the community.

Trish Mouton

New Zealand Diploma in Technology Support (Level 5)

Career Options

Graduates of this diploma will have the skills and knowledge to gain employment in roles such as computer technician, support officer, network administrator, network engineer, applications support analyst, and other entry level technical roles.

Further Study Options

The qualification also provides a pathway to a specialist Networking or Administration qualification. This may include:

• New Zealand Diploma in Systems Administration (Level 6)
• New Zealand Diploma in Networking (Level 6)
• New Zealand Diploma in Database Administration (Level 6)

Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of speciality.

Additional expenses

Closer to the programme starting, learners will receive a list of course materials to purchase.  Examples of course materials could include textbooks, stationary, printing; uniforms, personal protective equipment, tools and a laptop.

Changes for new learners

WITT and this programme are part of Te Pūkenga – New Zealand Institute of Skills and Technology. 

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Similar Programmes

New Zealand Certificate in Information Technology Essentials (Level 4)