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Institute of Technology or Polytechnic

Ara Institute of Canterbury
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New Zealand Diploma in Information Technology Technical Support (Level 5)

This course is available


Level of Study



1 year

Next start date

Expected Feb 2023


Ara Institute of Canterbury


Develop a broad range of technical support and networking skills. Prepare for a wide range of career opportunities in the IT industry.

This Level 5 programme covers a broad range of computing topics and skills including installation, configuration and administration of hardware and software systems; networking and associated services and technologies; security; database management; problem solving; IT service management; web and software design; and development. You'll also enhance your knowledge of professional, ethical and legal principles and practices, and develop your communication and interpersonal skills.

Career Opportunities

As a graduate of this diploma you'll possess the skills and knowledge to work as a computer technician, technical support officer, entry level network administrator or network engineer, or in help desk and application support analyst roles.

Study Pathways

This qualification provides a direct pathway into the Diploma in Networking (Level 6) or the Diploma in Systems Administration (Level 6). Alternatively, you could cross-credit several courses to the Bachelor of Information and Communications Technology, enabling you to reduce the length of this degree by six months.

Entry criteria

NCEA L2 which must include: 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above

OR New Zealand Certificate in Information Technology Essentials (Level 4)

OR New Zealand Certificate in Computing (Advanced User) Level 4

OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway 4 or equivalent

If you have undertaken examinations other than NCEA (e.g. International Baccalaureate, Cambridge Examination), Ara will assess your qualification for academic entry equivalency.

Alternative requirements

Still want to study but don't meet the Academic Requirements?

If you show that you have equivalent skills for tertiary study gained through study, work and/or life experience, you may be able to gain alternative entry.

Note: The number of courses you have to complete for this qualification may be reduced where you have relevant credits from previous study, or evidence of similar learning or experience in the workplace.

English language requirements:

IELTS test - Academic score of 5.5 with no band score lower than 5


TOEFL Paper-based test (pBT) - Score of 550 (with an essay score of 5 TWE)

TOEFL Internet-based test (iBT) - Score of 46 (with a writing score of 14)

Cambridge English Qualifications - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill

Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36

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