New Zealand Diploma in Tourism and Travel (Level 6)

Summary

This full-time Level 6 Diploma course continues on from the Level 5 Diploma. It comprises eight closely-connected modules which are delivered over 36 teaching weeks, and expands on a student’s skills and knowledge of the travel and tourism sectors that were learned in Level 5. The course will encompass researching various disciplines, including varying business environments, leadership roles, business systems, multi-channel marketing, strategic investment, creation of a new business enterprise, and delivering quality customer service in an industry which offers product which is intangible in nature. These eight modules contained in the Diploma focus on various management processes and procedures that a student needs to be familiar with, e.g. planning, controlling, staffing, organising and co-coordinating all the resources that an organisation has at its disposal. Research will play a significant role in the course, as the student will be required to gather much information in order to successfully pass the assessments, case studies and assignments. Experienced and empathetic tutors will complement this research with classroom learning. The dynamic travel and tourism industry requires personnel who are skilled in being able to offer quality customer service to visitors. This course will teach a learner how to be effective in that regard by utilising a variety of business systems and disciplines in order to be successful with their immediate and future goals.

Graduate Outcome:

On successful completion of this programme, you will be able to:

• analyse and evaluate local, national and international tourism operating environments, as well as effectively develop and guide strategic business direction in this industry
• identify and analyse strategic leadership roles and styles, and the potential impact on change management for a tourism enterprise
• develop, analyse and critique tourism business strategic systems and processes for commercial development of a quality visitor experience and contribute to overall business effectiveness
• prepare effective public relations campaigns including multi-media communications for a tourism business’ development
• analyse and propose strategic business models to improve environmental sustainability for a tourism business or tourism business development
• develop strategic investment plans for a tourism enterprise.

Programme Outline:

The programme runs overs 36 weeks in 2 semesters of 18 weeks each.You must successfully complete all 8 modules to graduate.

Modules

Module 1: Travel and Tourism Operating Environments

Module 2: Leadership Styles in Travel and Tourism Management

Module 3: Approaches to Visitor Satisfaction

Module 4: Strategic Marketing

Module 5: Environmental Sustainability in the Tourism Sector

Module 6: Strategic Investment

Module 7: Managing Public Relations

Module 8: Creating a Travel or Tourism Enterprise

Student Career Pathway:

Education pathway: This qualification can lead to higher level study in in Tourism and Travel or Management.

Employment pathway:

• Graduates of this qualification will have the skills and knowledge to work at a senior level in a tourism and travel related business.
• Roles may include business owner, tourism operations manager, business development manager and general manager, or trade development manager.