New Zealand Certificate in Business (Administration and Technology) (Level 3)

Summary

Gain technical knowledge and skills to perform administrative office tasks and produce a variety of business documents.

This qualification will give you the skills and knowledge to do administrative office tasks and produce a variety of business documents using a range of business technologies and software applications.

You will gain effective communication skills and the ability to apply problem-solving and decision-making within a professional, bicultural and multi-cultural context.

This qualification covers the Microsoft Office applications - specifically; Word, Excel, Forms, OneNote and PowerPoint. You can access these applications free of charge through your student portal, My Open Polytechnic.

This qualification covers Zoom, but does not cover any other software i.e. Xero & MYOB.

What you will learn

When you achieve this qualification you will be able to:

Provide administrative and general office services using business technologies, to support everyday operational activities
Perform financial calculations, process data and produce information for business purposes
Communicate effectively with stakeholders
Work cooperatively within a team, and contribute to the achievement of objectives
Select and apply customer service techniques, to meet stakeholder expectations
Apply effective problem-solving and decision-making for business purposes
Demonstrate professional and ethical behaviour in a socially and culturally appropriate manner
Manage yourself effectively to contribute to performance of the entity
Comply with internal policies and legislation and other external requirements for business entities.

Career opportunities

This qualification will give you the skills and knowledge to work, or gain employment, in a wide range of supervised general office administration roles in a variety of sectors.

These may include:

Front line customer service roles such as receptionist
Data entry operator
Call or contact centre operators
Secretary or office support workers.

Study pathways

This qualification provides a pathway to a range of qualifications. These include:

New Zealand Certificate in Business (First Line Management) (Level 4)

New Zealand Certificate in Business (Small Business) (Level 4)

New Zealand Certificate in Business (Administration and Technology) (Level 4)