New Zealand Diploma in Information Technology Technical Support (Level 5)

Summary

The New Zealand Diploma in IT Technical Support (Level 5) is designed to help learners gain a working knowledge and basic understanding of IT systems and networking concepts. The New Zealand Diploma in IT Technical Support is perfect for anyone wanting to start in an entry-level IT role. Graduates of the New Zealand Diploma in IT Technical Support will have an awareness of the IT environment, appreciate the needs of users, and will be able to provide IT technical support.

IT support professionals help people, colleagues, clients and customers who use computer software and hardware and they ensure networks and websites are working well. They often work in teams with other IT professionals such as Systems Engineers, Network Analysts and Database Administrators. They can progress into more senior technical roles.

Educational Pathways

This qualification provides a pathway to a Level 6 specialist IT qualification. This may include:

• New Zealand Diploma in Networking (Level 6) [Ref: 2600]
• New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
• New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
• New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
• New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Other intended pathways include undergraduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty. This qualification provides an education pathway from:

NCEA Level 2 or 3

• New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
• New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
• New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
• New Zealand Certificate in Information Technology (Level 5) [Ref: 2595] Graduates of Ref: 2595 may be granted credit recognition toward this qualification.

Industry Pathways

For our Level 5 graduates, gaining employment as an entry-level engineer is paramount. We pride ourselves on having the best connections in the industry and being able to provide the industry with technically sound, hard-working, and certified graduates. Here are just a few of the roles you could gain:

• Computer Technician
• Help Desk and Technical Support Officer
• Network Engineer (Entry Level)
• Applications Support Analyst (Entry Level)