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Private Training Establishment

Queenstown Resort College (QRC)
Queenstown Resort College (QRC) logo

Certificate in Tourism Operations (Lv. 4)

This course is available


Level of Study



17 weeks

Next start date

Expected Jul 2024


QRC Tai Tokerau


Tourism Operations provides an introduction to the dynamic Tourism Industry. The programme focuses on the concepts of Manaakitanga (the process of showing respect, generosity and care for others) and Whanaungatanga (a relationship through shared experiences and working together which provides people with a sense of belonging) and how these are applied in a professional tourism and hospitality context. Graduates will understand the importance of customer service and interpretation in delivering a unique visitor experience.

Course Outline


  • NZ Tourism 3
  • Tourism Regulations and Compliance 4
  • Tourism Interpretation 4
  • Tourism Operations 4

Career Opportunities & Pathways

The QRC Certificate in Tourism Operations will prepare students to work in the tourism industry, with a focus on front-line positions, across a range of organisations.

Graduates will also be able to progress onto further study and gain entry into QRC’s Diploma in Hospitality Management (Level 6) or Adventure Tourism Management (Level 6).

Entry criteria

To be eligible for entry, applicants must have met the following requirements:

  • Be 17 years of age at course commencement
  • Completion of NCEA Level 2 or equivalent

Mature Students (20 years +): Applicants not meeting the entry criteria may be considered on a case by case basis by the Academic Director. Consideration will be given to those with prior work experience and life skills experience.

Academic entry requirements vary per country. Candidates must provide certified copies of academic transcripts and graduation certificates.

If English is not your first language, you will need to demonstrate English language proficiency equivalent to IELTS (Academic) 5.5 overall, with a minimum of 5.0 in each band.

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