Private Training Establishment
Crown Institute of StudiesNew Zealand Diploma in Hospitality Management
Level of Study
Diploma
Summary
This course builds upon existing skills and knowledge in hospitality and helps students to ‘think like a manager’. People are at the heart of the Hospitality industry, and students will learn not only how to manage staff, but also how to provide amazing experiences for their guests. Students will learn the legal and financial framework that governs the industry, and how to adapt their business as the market changes. Assessment is through written case studies,industry research, presentations and Q&A sessions with the tutor. In addition, students will complete a 60-hour Real World Experience internship along with gaining their License Controller Qualification (LCQ). Hotel and restaurant visits are conducted throughout the programme to see theory put into practice.
The courses consists of the following modules :
- Facilities and revenue management
- Compliance and legal requirements
- Supervision in accommodation
- Supervision in food and beverage
- Market viability
- Human resources
- Customer service
- Leadership
Additional qualification :
- Licence Controller Qualification
Entry criteria
Domestic Student :
18 years of age at course start date. (16 and 17 years of age must provide written permission from parent/caregiver)NCEA Level 3 or NZ Certificate in Food & Beverage Level 3 or equivalent.Students who do not meet the entry requirements may be accepted at the discretion of the department headequivalent)3 years of secondary school or equivalent work experience.
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