New Zealand Certificate in Business (Administration and Technology) (Level 3)

Summary

About the programme

Study will prepare you for jobs in customer service, administration, reception or other business and office related roles. TPP has been developing work-ready business and administration graduates for over 20 years. We have built up a strong team of industry experienced tutors who each offer different areas of expertise to lead, motivate and inspire students to ensure their success.

Our modern learning environment will enable you to gain the skills and knowledge to be able to operate business technologies and perform a range of administrative tasks in various office environments. Your business studies programme will teach you how to use Microsoft Office effectively – including Excel, Office and Word – and will develop your skills in workplace communication, customer service and administration systems.

Gaining excellent business administration and technology skills provides a starting point on a career path that can take you in so many directions. Businesses want people who can use business and digital technology, use a range of software applications, solve problems, work alone and in teams to achieve outcomes, and communicate with others.

Core elements

Customer Services:

• Provide administrative and general office services using business technologies
• Contribute to a team to achieve business objectives
• Select and apply customer service techniques in a business context
• Apply professional and ethical behaviours in a socially and culturally responsible manner to contribute to the performance of a business

Business Technologies:

• Select business technologies to produce a range of business documents

Financial Information:

• Use business technologies to process data and produce business information
• Use business technologies to perform financial calculations for business purposes

Workplace Practice:

• Use business technologies to support administration services in a business context
• Work cooperatively within a team to provide administration services in a business context
• Apply personal and interpersonal skills in a business context

Further study options

• New Zealand Certificate in Business (Administration and Technology) (Level 4)
• New Zealand Certificate in Business (Accounting Support Services) (Level 4)
• New Zealand Certificate in Business (First Line Management) (Level 4)
• New Zealand Certificate in Business (Small Business) (Level 4)
• New Zealand Certificate in Business (Introduction to Small Business) (Level 3)
• New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3)
• Pathway into industry certifications or other Level 3 or 4 qualifications

Career Opportunities

• Office administrator
• Personal assistant
• Office assistant
• Receptionist
• Word processor/data entry operator
• Customer service support
• Accounts receivable officer
• Accounts payable officer
• Support worker
• Front line customer service role