Institute of Technology or Polytechnic
Waikato Institute of Technology (Wintec)New Zealand Diploma in Information Technology Technical Support
This course is available
On-Campus
Level of Study
Diploma
Duration
1 year
Next start date
Expected Jul 2026
Campus
City Campus
Summary
This programme will provide students with the knowledge and skills for a career in information technology. It is equivalent to the first year of the Bachelor of Applied Information Technology, so if students choose to progress to the degree they will only need to undertake another two years of study.
Students will develop an awareness of the IT environment and an appreciation of the needs of users. Students will develop the skills to work in roles such as computer technician, help desk and technical support officer, entry-level network administrator, network engineer, and applications support analyst, focusing on technical support. This programme incorporates the New Zealand Certificate in Information Technology.
Please note, students in this programme are encouraged to bring their own device (a laptop). Specifications can be found here.
Entry criteria
Based on your school achievement (secondary school study)
- 40 credits at NCEA Level 2; including 10 literacy credits at NCEA Level 2 and 10 numeracy credits at NCEA Level 1;
- Or a recognised equivalent.
Based on study completed after school (tertiary study)
- Completed a relevant course at NZQF Level 3;
- Or a recognised equivalent.
Based on discretionary entrance
If you don't meet any of the above options, and you think you have what it takes to complete this programme, you can apply for discretionary entrance. Your application may be accepted if you can demonstrate a good chance of success. Approval of discretionary entrance applications is decided by the relevant manager. If your application is approved, your acceptance into further programmes relies on you demonstrating success in this programme.
English language requirements
Candidates who have English as a second language are required to have an International English Language Test System (IELTS) score of 5.5 in the academic band, with no individual band score lower than 5.0; or equivalent.
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